The following general conditions of sale and use apply to all sales provided by Como Lake Panorama apartments di Sabrina Dell’Oro (hereinafter “Como Lake Panorama”) via their domain www.comolakepanorama.it/shop/
The use of the services is only permitted to an end user who has:
I) Read the information regarding the processing of personal data;
II) Accepted the general conditions;
Pursuant to and for the purposes of art. 7 and 12 of Legislative Decree no. No. 70 of 9.4.2003, Como Lake Panorama informs users that the provider of services is: Como Lake Panorama apartments di Sabrina Dell’Oro Legal Address: Erba (CO), via Giosuè Carducci 5, CF e P.IVA IT04044600130 – Operating Location: Erba (CO), via Giosuè Carducci 5, CF and VAT IT04044600130. The seller offers for sale, on Como Lake Panorama apartments by Sabrina Dell’Oro (hereinafter “Como Lake Panorama”) products and carries out its e-commerce activity exclusively towards end users who are “consumers”. By “consumers” we mean natural persons who access www.comolakepanorama.it/shop/ for purposes not related to commercial, entrepreneurial or professional activity, if any.
In accordance with the legislative decree of 9 April 2003, n. 70 on electronic commerce, Como Lake Panorama informs the user that:
• to conclude the contract for the purchase of one or more products on the website, the user must fill in an order form in electronic format and send it to Como Lake Panorama, telematically, following the instructions that will appear from time to time on the site and that will accompany the different stages of the purchase;
• the order form contains a summary of the information on the essential characteristics of each product ordered and its price (including all applicable taxes or fees), the means of payment to purchase each product, delivery methods for the products purchased and shipping costs;
• before proceeding to the transmission of the order form, the user will be able to identify and correct any errors in entering data by following the instructions indicated on the site from time to time and that will accompany the different stages of the purchase; once the order form is registered, Como Lake Panorama will send to the user, at the e-mail address indicated, a confirmation e-mail containing a summary of the general conditions, information about the product purchased, detailed price, the means of payment used, shipping costs and any additional costs. It is recommended to keep the e-mail received as proof of purchase or store it on a durable medium;
• the contract is concluded when Como Lake Panorama registers the order form, after checking the correctness of the data related to the order and payment;
• The order form will be stored in the database of Como Lake Panorama for the time necessary to fulfill the order and, in any case, within the legal terms.
• the seller may not give effect to purchase orders that do not provide sufficient guarantees of creditworthiness or that are incomplete or incorrect, or in case of unavailability of products. In these cases, we will inform the user by e-mail or telephone that the contract is not concluded and that the seller has not followed up on the purchase order indicating the reasons. If the products, presented on www.comolakepanorama.it/shop/ are no longer available or for sale at the time of sending the order form, it will be the seller’s responsibility to communicate, promptly and in any case within thirty (30) days from the day following that in which the user has transmitted his order to the seller, the eventual unavailability of the products ordered. If the order form is submitted and the price paid, the seller will cancel the promise of payment.
Where will my order be shipped from?
We work with an on-demand order management company with facilities all over the world.
The products offered on the site are limited in number. It may happen that the ordered product is no longer available after registration of the purchase order. In case of unavailability of the ordered product, the user will be promptly informed by e-mail or phone and the purchase order will be canceled.
Deliveries are made to all countries served by the shipping service. The ordered products will be sent to the postal address specified by the user in the registration form. Deliveries will be made from Monday to Friday, during normal office hours, excluding national holidays.
Normally, it takes 3-7 working days to handle an order, after which we proceed with the shipment.
The delivery time depends on the location and below we give an estimate:
- USA: 3-4 business days
- Europe: 6-8 working days
- Australia: 2-14 business days
- Japan: 4-8 business days
- International: 10-20 working days
Delivery is deemed to be complete when the product is made available to you at the address specified in the registration form.
In case of non-delivery due to the absence of the consignee at the specified address, the shipment will be returned to the location from which the shipment originated, we work with an order management company on request with facilities worldwide.
It is the responsibility of the recipient to check the condition of the delivered product. If the packaging shows obvious signs of tampering or alteration, the user must notify the customer service of Como Lake Panorama by e-mail to comolakepanorama@gmail.com
Como Lake Panorama is not responsible if one or more products are missing in the order due to tampering by third parties, as provided for in Cod. Civ. art 1510, paragraph 2.
Right of withdrawal
We do not accept returns for rethinking, if there is a need for a change please contact us at customer service comolakepanorama@gmail.com
The withdrawal request will be evaluated to verify whether the product has been used or destroyed, even if partially.
The product, even if open, must be “like new”, therefore intact, with complete packaging and in perfect condition, complete of all the accessories.
All returned items will be inspected. In the case of products that do not meet these characteristics, Como Lake Panorama reserves the right to refuse the return or to apply a reduction on the price.
Instructions for the return
• In order to request the return authorization, you must send an e-mail to comolakepanorama@gmail.com, stating your intention to proceed with the return, the items to be returned, the e-mail address and the order number.
• Once received notice of withdrawal by the buyer via e-mail, will follow communication from the staff of Como Lake Panorama with the indication of the mode of return of the product that must be sent within 14 days after receipt of the goods.
• The shipping of the return must be made directly by the customer at his expense by sending the package within 14 days after receipt of the goods in the manner and to the address indicated.
Reimbursement
If you have complied with all the required conditions, you will be fully refunded the price of the products purchased, leaving only the costs of the return, that is to say those for the return. The sums to be refunded will be paid in the shortest possible time and, in any case, within thirty days from the date on which the seller became aware of the exercise of the right of withdrawal and once verified the correct execution of the terms and conditions indicated above. If the terms and conditions for the exercise of the right of withdrawal are not respected, the user will not be entitled to reimbursement of sums already paid to the seller.
Purchases of promotional or sale products are final and not refundable. The buyer accepts that such transactions are irrevocable. However, you may apply our exchange policy to replace sale items with products of equivalent size or value, within specific time limits and according to our exchange conditions.
Terms and conditions
• Each product must be returned with all labels and tags attached, and including all original packaging and accessories received with the order.
• All items must be returned in perfect condition and free of any damage, scratch or bruise, and without signs of use.
• In the event that the customer receives defective goods, or that there are errors in shipments by Como Lake Panorama, the customer is invited to contact immediately comolakepanorama@gmail.com. Como Lake panorama reserves the right to request photographic evidence before authorizing returns for defective goods and assume the shipping costs for returning the goods to its premises.
Exclusion of the right of withdrawal
The buyer may not exercise the right of withdrawal in the cases provided for by article 59 of the Consumer Code, including, but not limited to:
• in the case of clearly personalised goods.
Payment
The payment of the purchased products is made by credit card, paypal and bank transfer according to the methods specified in the site.
Credit card on line, PayPal and Stripe (for details please refer to the site paypal.com) and bank transfer (at the time of purchase will be communicated bank details).
The images and colours of the products published on the site may differ from the real ones due to the local settings of the systems and/or the tools used for their display. The essential characteristics of the products are presented on www.comolakepanorama.it/shop/, inside each product sheet. In case of non-conformity of the purchased products with respect to the description published on the site, the user is entitled to the replacement of the product, without any additional charge, where this is possible in relation to the number of pieces still available for sale and unless replacement would not be excessively burdensome for the seller in view of the value that the good would have if there were no lack of conformity.
The general conditions of sale are regulated by Italian law and in particular by the legislative decree of 6 September 2005 n.206, on the consumer code, with specific reference to the legislation on distance contracts and Legislative Decree of 9 April 2003 n.70 on certain aspects concerning electronic commerce. Como Lake Panorama undertakes to correct all errors in the description of the products offered on the site, as soon as possible, from reporting them. The report of such errors can be made by contacting the customer service of Como Lake Panorama at the addresses and numbers indicated in the preamble. Como Lake Panorama is not responsible for any damage of any kind, resulting from the use of the product improperly and/ or not in accordance with the instructions provided by the manufacturer as well as in case of damages arising from unforeseeable circumstances or force majeure. Como Lake Panorama will not be liable in the event of loss of revenues, profits, data or for any other indirect damage of any nature arising from or otherwise related to contracts subject to the general terms and conditions. The liability of Como Lake Panorama in any case may not be greater than the total value of the purchase order. Under no circumstances shall Como Lake Panorama be held liable for the failure to comply with any of its obligations arising from contracts subject to the general conditions in the event that the failure is caused by unforeseeable circumstances and/or force majeure, including, but not limited to, natural disasters, terrorist acts, network malfunctions and/or blackouts.
Como Lake Panorama reserves the right to temporarily suspend, without prior notice, the provision of services for the time strictly necessary to technical interventions necessary and/ or appropriate to improve the quality of the same services. Como Lake Panorama may, at any time, interrupt the provision of the service if there are justified reasons for security or breaches of confidentiality, giving notice in this case to the user.
The conditions of sale may be modified at any time. Any changes and/or new conditions will be in force from the moment of their publication on the site, with an indication of the effective date of the changes, which must be at least 30 days later than that of the publication on the site. In any case, the user will be entitled to the application of the general conditions and other contractual and economic terms in force at the time of sending the purchase order.
A customs fee may be applied on international orders.
However, taxes are not under our control and vary by country, so please check with your local customs office to see if any duties and taxes apply.